As we care about your rights, kindly review these terms and conditions carefully before using the website.
The website (henceforth referred to as Abdulla Al Mazroui Travels or ‘the website’ or ‘the company’), including the mobile site, smart phone applications for iOS, Android, Windows is a subsidiary of Abdulla Al Mazroui Travel & Tourism LLC, incorporated in both Riyadh, Saudi Arabia and Dubai, United Arab Emirates.
By accessing and using the website, you agree to accept, without modification, limitation or qualification, the terms and conditions contained herein (the "Agreement"). You represent and warrant that you pocessess the legal right and ability to enter into this Agreement and to use the website in accordance with all terms and conditions herein.
Abdulla Al Mazroui Travel & Tourism LLC tries to ensure that the information contained on the website is as accurate as possible. However, inaccuracies may arise from time to time. The website and/or any of its sister companies accept no responsibility for any errors in the information contained on Abdulla Al Mazroui Travel & Tourism website.
The website contains information about the products and services Abdulla Al Mazroui Travel & Tourism and/or any third party is offering. This information and all other material on the website are provided in good faith. By using the website you agree and acknowledge that the website may update, change or amend the Terms and Conditions and Customer Care Policy and/or other information provided on the website at any time without advance notice. Changed terms and conditions will become effective once posted on the website, and will not have any retrospective effect on existing contractual arrangements made through the website. You should read these terms and conditions every time you visit the website to ensure that you are aware of all the relevant terms and conditions. Accordingly, your continued access and use of the website after any change is deemed to be your acceptance of the modified terms and conditions.
While the website uses all reasonable endeavors to make the website and associated services available, the website cannot guarantee that they will operate continuously or without interruption.
The website makes no representations or warranties, either expressed or implied, with respect to the website or the contents and, to the fullest extent permissible under the law, disclaims all such representations and warranties.
Your access to and use of software and other materials on, or through the website is solely at your own risk. The website makes no warranty whatsoever about the reliability, stability or virus-free nature of such software.
Subject to applicable law, under no circumstance is Abdulla Al Mazroui Travel & Tourism and/or its Licensors and/or Suppliers and/or its Service Providers responsible for any direct or indirect, incidental, special, punitive, exemplary or consequential damages of any kind (including but not limited to lost profits, lost savings or revenue, or loss or corruption of data or information) which arises out of or is in any way connected with your use of or inability to use the website whether based on breach of contract, tort, negligence, product liability or otherwise, even if advised of the possibility of such damages. This includes any information, products or services obtained through or any contract entered into via the website, but excludes carriage by air performed by airlines in respect of any ticket obtained using the booking engine provided on the website, which is subject to the conditions of carriage and applicable international conventions.
When using the website you declare and agree:
Not to host, display, upload, modify, publish, transmit, update or share the following:
If the website considers that you have breached any of these terms and conditions or have otherwise demonstrated inappropriate conduct when using the website, Abdulla Al Mazroui Travel & Tourism reserves the right to:
All content of the Abdulla Al Mazroui Travel & Tourism website is subject to copyright.
The website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the website.
The website, sister companies names, and any other product or trade names of Abdulla Al Mazroui Travel & Tourism referenced to the website are our trademarks and/or registered trademarks. Other product and company names mentioned herein may be the trademarks of their respective owners.
By using Abdulla Al Mazroui Travel & Tourism mobile apps to access the Abdulla Al Mazroui Travel & Tourism and/or any other sister Company Services (the "Mobile Service"), you accept and agree to be bound by the terms and Conditions of the Abdulla Al Mazroui Travel & Tourism website, herein this section, in addition to the rest of these Terms of Service. Your continued use of the Mobile Service is conditioned upon your compliance with these Mobile Terms.
We will make every effort to maintain confidentiality when securing an online payment. This covers the security of your credit card details and other personal information. All of your personal information is encrpted as it travels over the Internet.
If your booking or account shows signs of fraud, abuse, or suspicious activity, the website may cancel any travel or service reservations associated with your name, email address, or account, and close any associated Abdulla Al Mazroui Travel & Tourism accounts. In addition, the website may verify (i.e. preauthorize) your credit card. If you have conducted any fraudulent activity, the website reserves the right to take any necessary Criminal and/or Civil legal action and you may be liable for monetary losses to the website, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Abdulla Al Mazroui Travel & Tourism Customer Care.
The website reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Abdulla Al Mazroui Travel & Tourism’s systems as well as its client’s interests are and remain, well-protected. Towards this end, Abdulla Al Mazroui Travel & Tourism may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.
If Abdulla Al Mazroui Travel & Tourism, in its sole and exclusive discretion, concludes that the said transactions are not or do not reasonably appear to be authentic, enforceable or valid, then Abdulla Al Mazroui Travel & Tourism may cancel the said orders at any time up before the scheduled time of departure of the relevant flight or before the expected date of visit to any property booked through Abdulla Al Mazroui Travel & Tourism.
The carriage of passengers and their baggage by air will be subject to the Conditions of Carriage of the carrier concerned.
The carriage of passengers and their baggage may also be subject to the applicable Warsaw Convention 1929 or the Montreal Convention 1999, and other applicable legislation which may limit or stipulate the carrier's liability in certain circumstances.
As a condition of use of the Abdulla Al Mazroui Travel & Tourism website, you agree to indemnify us from and against any and all liabilities, expenses (including attorney's fees) and damages arising out of claims resulting from your use of the website, including without limitation any claims alleging facts that, if true, would constitute a breach by you of these terms and conditions.
In no event will the website be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to (i) this agreement, (ii) the services, the site or any reference site, or (iii) your use or inability to use the services, the site (including any and all materials) or any reference sites. In no event will the website or any of its contractors, directors, employees, agents, third party partners, licensors or suppliers’ total liability to you for all damages, liabilities, losses, and causes of action arising out of or relating to (i) this Agreement, (ii) the Services, (iii) your use or inability to use the Services or the site (including any and all materials) or any reference sites, or (iv) any other interactions with the website, however caused and whether arising in contract, tort including negligence, warranty or otherwise, exceed the amount paid by you, if any, for using the portion of the Services or the Site giving rise to the cause of action or Two hundred Rial (AED 200), whichever is less.
The failure of the website to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement will be effective only if in writing and signed by Abdulla Al Mazroui Travel & Tourism.
The website may contain links and pointers to internet sites maintained by third parties. The website does not operate or control in any respect any information, products or services on such third-party sites. Third-party links and pointers are included solely for your convenience, and do not constitute any endorsement by us.
You assume sole responsibility for use of third-party links and pointers.
If you are dissatisfied with any aspect of the website or if you have any grievances about any of the services provided by the website please contact us.
How to reach Abdulla Al Mazroui Travel & Tourism:
Your use of the website and the terms and conditions is subject to the laws of the United Arab Emirates and you agree to submit to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates. Nevertheless, the website reserves the right to bring proceedings to the courts of the country of your location.
Abdulla Al Mazroui Travel & Tourism may provide you with notices and communications by email, regular mail or postings on the site or by any other reasonable means. Except as otherwise set forth herein, notice to the website must be sent by courier or registered mail to P.O. Box 393862, Dubai, UAE.
You can book a limited number of travelers per transaction on the website. As we have a wide range of offerings, each offering may limit the maximum number. Infant only bookings cannot be made online and unaccompanied minor bookings also need to be made via our call centre or via our offices.
All reservations, including modifications and cancelations are subject to the Terms and Conditions, Customer Care Policy and General Conditions of Carriage.
You may require a visa for travel to some destinations to and via which you are required to travel due to the booking you have made through the Abdulla Al Mazroui Travel & Tourism website. It is your responsibility to obtain such visas required for travel. You must also have a valid passport for the duration of the travel and the expiry date of your passport must be acceptable to all the countries you enter. More information on the passport and visa requirements is available at the embassy of the country or countries you will be travelling to.
The fares quoted may not include the individual charges such as departure taxes, passenger service charges, and airport taxes, imposed by airport or aeronautical authorities of the countries you are visiting. You will be required to pay them directly to the charging authorities. These shall be communicated at the time of booking.
You are also advised to check with your doctor whether you are required to undergo immunization prior to entry or stopover in the countries to and through which you will be travelling. Some countries require that you have adequate travel insurance. It is your responsibility to ascertain these requirements and to fulfill such requirements.
Value added tax (VAT) is a tax on the consumption or use of goods and services levied at the point of sale. This form of indirect tax is applicable from 1st January 2018, on selected products and services that can be purchased on our website, as per the UAE law. For more information, please visit our FAQs here.